‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an natural focus for social media algorithms.
However, its rise as a TikTok talking point has positioned it at the vanguard of an advertising revolution, where major corporations are investing heavily in content creators and putting fewer resources into promoting products in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Currently, a wave of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Hailed as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for noisy doorways. Its use has even extended to combat the nuisance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, marketers at Unilever boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were validated. So too were ideas it could lengthen scent duration and rejuvenate purses. Suggestions it could whiten teeth or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without killing the party” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“If you can make sure your brand is shared by other people, talked about by other people, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The approach indicates profound shifts occurring in how media is consumed, with younger consumers devoting greater hours to social media platforms than legacy broadcast and print media.
The shift is reflected in drops in TV and print advertising. Across Britain, commercial funding for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade.
Influencer Marketing Expansion
It also reflects a media convergence as brands effectively act as media producers, linking up with numerous influencers to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Promotional expenditure on digital creator partnerships is increasing four times faster than the broader media sector. Stateside, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, experts said they believed broadcast ads retained significant importance to play, as networks still held the capability to shape the national conversation.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”